Privacy Statement for Cyclo Foods Solutions Ltd

Cyclo Foods Solutions Ltd (“CFS”) is committed to safeguarding your privacy. Please read the following privacy statement to understand how your personal information will be treated when you use the CFS site, speak to a member of our team or otherwise interact with CFS.

What personal information does CFS collect?

CFS collects personal information from you when you provide it to us directly, or through your use of our website, for example:

• Information about yourself and the company you work for, when you register for an account with us. This may include your name and contact details, your company name and company details, information about your role in the company, and how you heard about the site.
• Transaction, billing and delivery information, if you make a purchase with us or contract for one of our solutions or services.
• Records of your interactions with us, e.g. if you send email feedback, ask a technical question, report a problem or otherwise contact us. Please note that if you telephone us.
• If you respond to one of our customer surveys or enter into a competition.
• If you interact with one of our sales agents, for example at a trade show or customer premises.

How does CFS use my personal information?

Depending on how you use our services, your interactions with us, and the permissions you give us, we will use your personal information for the following purposes:

• To fulfil your order and/or provide you with the services you have contracted for.
• To manage and respond to any queries or complaints.
• For market research, e.g. we may contact you for feedback about our products and services.
• To comply with our legal and regulatory obligations.

We rely on the following legal bases, under data protection law, to process your personal information:

• Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have requested a quotation or made a purchase with us, we use your personal data to process the payment and fulfil your order).
• Because it is in the legitimate interests of CFS and your company, where you are submitting orders on your company’s behalf.
• Because we have obtained your consent (e.g. where you contact us with a query, where you add your information).
• Because it is in CFS’ legitimate interests as a contractor to maintain and promote our services.

With whom does CFS share my personal information?

CFS needs to share information with certain selected third parties in order to operate our business:

• Service Providers: We provide information to our service providers acting on our behalf (for example to companies that provide resources or transportation services like product recommendation, scope and design), as well as to those third parties involved in the delivery chain (for example freight forwarders, couriers and delivery companies). On occasion, we also share personal information with our professional and legal advisors.
• Government Authorities: Where you order is due for delivery outside the UK, we may need to share information with customs authorities both in the UK and in the country of destination. We may also share personal information with law enforcement or other governmental authority, e.g. to report a fraud or in response to a lawful request.
• Credit & Fraud Checking: We may share information with credit reference agencies and with third parties engaged in fraud prevention and detection.
• Business or Asset Sale: In the event that we sell any business assets, the personal information of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this privacy statement.

CFS may also disclose personal information in cases where we believe the disclosure is necessary to protect the rights, property or personal safety of CFS, our customers, employees or the public, or where we are otherwise legally permitted to do so.

Where does CFS store my personal information, and how long for?

CFS offers bespoke solutions and sometimes uses service providers based around the world. Consequently, your personal information may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your information than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards.

We keep your personal information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim.

Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

What does CFS do to protect my personal information?

In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use the following security methods:

• Your information is located on password protected drives.

How can I access, update, correct or delete my personal information?

Under UK data protection law, you the right to make a subject access request or ask for data to be corrected or deleted by contacting click here. Any data that is required for legal reasons may only be deleted within the statutory time frame in accordance with the applicable law.

Contact Us

For questions regarding this privacy notice or how we use your personal data, please click here to see our options of how to get in touch.

You are also entitled to contact the UK Information Commissioner’s Office if you have any questions or concerns regarding your personal information.

Updates to this Privacy Statement

We may change this privacy statement from time to time in order to reflect changes in the law, regulatory guidance or our data privacy practices in compliance with the law. When this happens and where required by law, we will provide you with a new or an updated notice detailing how the use of your personal information is changing and, if necessary, obtain your consent for the further processing.